TERMS OF TRADE

Terms & delivery policy

The rules we trade by, written plainly. Please read them before you confirm an order — sending an order means you accept these terms.

The short version

Delivery policy

We deliver nationwide, anywhere in South Africa. The cost depends on how far you are from Pretoria.

1
Nationwide delivery
Every order can be delivered anywhere in the country — not just Gauteng. Tell us your suburb or town when you order and we confirm the route for you.
2
Outside Pretoria: R12.50 per km
Delivery outside Pretoria is charged at R12.50 per kilometre. The distance is worked out from the branch to your address, so you know the cost before you pay.
3
Contact the branch for more information
For delivery inside Pretoria and Gauteng, and for exact costs, dates and areas we service, contact the branch on WhatsApp or by phone and we'll quote you.
4
Receiving your goods
Someone must be on site to receive and check the delivery before the team leaves. Large beds, bases and couches are moved and placed by our delivery team.
5
Delivery dates
Dates we give are estimates, not guarantees — traffic, load shedding and stock can move them. We'll call or WhatsApp you if the day changes.

There is a 7-day window. After 7 days there is no refund and no exchange.

1
7 days, no longer
Returns and exchanges must be raised within 7 days of delivery or collection. After 7 days we cannot refund or exchange the item — this applies to every product, including sponges, curtains, rugs and bedding.
2
Items must be in saleable condition
To be returned or exchanged inside the 7 days, goods must be unused, undamaged, in their original condition and packaging, with your proof of purchase or order reference.
3
Damaged or wrong items
If your item arrives damaged, wrong or incomplete, tell us the same day you receive it with photos, and we sort out the replacement or refund.
4
How refunds are paid
Approved refunds go back the same way you paid, or as agreed with you on WhatsApp. Delivery fees are only refunded when the item is faulty or we sent the wrong goods.
5
Made-to-order goods
Items made to your choice of size, colour or fabric are custom and cannot be returned unless they are faulty.

Once an order is accepted, it stands. There is no exchange on an accepted order.

1
No exchange on an accepted order
An accepted order cannot be exchanged, swapped or changed for anything else — not another size, colour, model or product.
2
When an order counts as accepted
Your order is accepted once you confirm it and pay or pay a deposit, or when we confirm production or dispatch to you.
3
Check before you confirm
Confirm the size, colour, quantity, delivery address and contact number before you send the order. Once it's accepted, changes aren't possible.
4
Stock and price changes
Items are sold while stock lasts. If something sells out, we'll contact you with the options and you can choose another item or take your money back.

Not sure about delivery costs to your area, or whether something still falls inside the 7 days? Ask us before you buy.

Shop No 2, Boundary Corner, Cnr Malibongwe Drive & Boundary Road, Kya Sand